Play — but within your limits

At Sonabet Live Responsible Gaming

Sonabet Live believes gaming is entertainment, not a source of income. We have developed a range of tools and guidelines to protect our members, so you can always play in control and enjoy the experience.

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Our Safety measures

The responsible gaming tools and features available on Sonabet Live are designed to keep you safe at all times.

Setting a Deposit Limit

You can set your own daily, weekly, or monthly maximum deposit limits. Once a limit is set it takes effect immediately, and a cooling period applies if you wish to increase it.

Benefits of taking a break

You can take a gaming break for anywhere from 24 hours to 6 weeks at any time. During the break, logging in or placing bets will be completely disabled — entirely on your own terms.

Self-exclusion

If you feel gaming is having a negative impact on your life, you can close your account for anywhere from 6 months to permanently. During this period, you will not receive any marketing messages either.

Session time limit controls

Set a daily limit on how long you play. Once that time is reached, the system will automatically alert you and help you close your session.

Transaction history review

You can review your complete gaming and financial history at any time. Analyse your spending patterns and make informed decisions.

Family Protection & Age Verification

Sonabet Live strictly enforces 18+ age verification. Account registration by minors is strictly prohibited. Parents can add an extra layer of protection by using parental control software.


What is Responsible Gaming?

Responsible Gaming means enjoying gaming purely as entertainment — free from pressure, addiction, or financial harm. Sonabet Live treats this as a top priority. We want every member to play with full control over their budget, time, and mental well-being.

The foundation of responsible gaming is simple: never bet more than you can afford to lose. Play for entertainment, not to make money. Building a responsible gaming culture at Sonabet Live is one of our core commitments.

Online gaming can be a thrilling experience, but it should never take priority over your family, work, or health. At Sonabet Live, we are committed to ensuring our users can always maintain a healthy, balanced lifestyle.

Remember: gaming is a form of entertainment. There are no guaranteed wins, so never play with borrowed money or your savings.

Why is Responsible Gaming important?

Online gaming is growing rapidly across Asia, including Bangladesh. Easy access to technology and widespread smartphone use have accelerated this growth — but so has the risk of gaming addiction. Research shows that uncontrolled gaming can have a negative impact on mental health, family relationships, and financial stability.

Sonabet Live is committed to responsible gaming because we believe a happy and healthy player is our true measure of success. The long-term well-being of our members matters more to us than profit alone.

  • Protect yourself from financial harm
  • Keep family bonds and trust strong
  • Stay free from stress and anxiety
  • Stay focused on your career and personal goals
  • Keep gaming a genuine source of enjoyment

Problem warning signs

Problem gaming often develops gradually. If you notice any of the following signs, seek help right away:

If you notice more than three of the following signs in yourself, contact our support team right away.

Chasing losses by playing againHigh Risk
Lying or hiding gaming activityHigh Risk
Spending more than your budgetModerate risk
Neglecting work or familyHigh Risk
Feeling restless when not playingModerate risk
Occasionally spending too much time playingLow Risk

10 tips for healthy gaming

Follow these tips to build responsible gaming habits at Sonabet Live:

  • Set a budget first: Decide in advance how much BDT you will spend on gaming each week — and stick to it.
  • Set a time limit for playing: Decide on a maximum daily playtime and don't go beyond it.
  • Accept your losses: It's natural to feel disappointed after a loss, but don't place more bets trying to win that money back.
  • Don't make decisions on impulse: Stop playing when you're feeling angry, frustrated, or overly excited.
  • Never play with borrowed money: Never use borrowed money or savings for gaming.
  • Take a break: Avoid playing for long stretches without a break — get up, walk around, or drink some water.
  • Don't keep it to yourself: Talk to family or friends — don't hide it if something is wrong.
  • Play sober: Playing under the influence of alcohol or any substance leads to dangerous decisions.
  • Lower your expectations of winning: Winning occasionally feels great, but there's no guarantee you'll win every day.
  • Use the tools: Actively use Sonabet Live's limit-setting, break, and self-exclusion tools.

Where to find help

If you feel gaming is causing problems for you or someone you know, don't face it alone. The Sonabet Live support team is always here for you.

Sonabet Live Support: [email protected] — We respond 24/7.

Contact us directly to set up self-exclusion or make changes to your account limits. Our team will assist you with complete confidentiality.

Yourself Verify

Ask yourself the following questions. If you answer yes to most of them, please seek help.

1

Do I often spend more time or money on gaming than I originally planned?

2

Have I lied or kept the truth from family or friends about my gaming?

3

After a loss, do I end up betting more to try to win that money back?

4

Do I feel restless, irritable, or anxious when I cannot game?

5

Is gaming affecting my work, studies, or family responsibilities?

6

Have I borrowed money or dipped into my savings to cover gaming costs?

If you answered "Yes" to more than 3 of the questions above, please get in touch with us. We're here to help — without judgement.

Protection Use the Tools

The following responsible gaming tools on Sonabet Live can be activated at any time from your account settings.

Financial Limits
Deposit & Betting Limits

Set your own daily, weekly, or monthly maximum deposit and betting amounts. Decreasing a limit takes effect immediately; increasing it requires a 72-hour cooling period.

Time management
Session time limit

Set a daily time limit for gaming before you start. When your time is up, you'll get an automatic alert and the option to log out.

Break
Cooling-Off Period

Take a gaming break from 24 hours up to 6 weeks. During this time your account is locked and no promotional messages will be sent.

Self-exclusion
Long-Term Break

Close your account for 6 months, 1 year, or permanently. Permanent closure cannot be reversed.

History Review
Gaming & Transaction History

View your full betting, win/loss, and transaction history at any time, and analyse your own patterns.

Reality check
Reality Check Reminder

Receive pop-up notifications at set intervals showing your session duration and total spend.

Responsible Gaming FAQ

Find answers to the most frequently asked questions about responsible gaming here.

After a fixed-term self-exclusion (6 months or 1 year), your account can be reactivated. However, a permanent self-exclusion cannot be reversed under any circumstances. Please speak with our support team before making any decision.

Log in to your account and go to Settings > Responsible Gaming to update your deposit limits. Decreasing your limit takes effect immediately. Increasing it requires a 72-hour cooling period, which protects you from overspending in the heat of the moment.

No. Sonabet Live strictly prohibits account registration by anyone under 18. Age is verified at sign-up, and further identity checks may follow. Any account found to belong to a minor will be closed immediately.

Start by reaching out to the Sonabet Live support team. We can help place limits on your account or activate self-exclusion. Speaking with a mental health professional or counsellor is also highly effective. Support from family and friends can make a real difference too.

Yes. Sonabet Live believes that responsible gaming is not just a rule — it's our core philosophy. We actively encourage members to set limits, our support team reaches out when warning signs appear, and self-exclusion requests are processed promptly.

A Reality Check is an automated alert system that you can activate yourself. A pop-up notification appears every 30, 60, or 90 minutes showing your total session time and the amount spent. It keeps you grounded in reality.

Enjoy Safely

Play responsibly, Enjoy the Fun

Join Sonabet Live and use our safety tools to enjoy a secure and enjoyable gaming experience. You set your own limits.

18+ verified Responsible Gaming Limit setting available
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